Account Manager-Customer Support(Dar es Salaam)

Full Job Description

Signs for the IT and Customer Support visits and Reports weekly to the supervisor.Supporting clients/technical staff physical or remotely whenever they need assistant.Work with team to develop proposals that speak to the client’s needs, concerns, and objectives.To maintain highly degree of customer services for all support queries and adhere to all services management principles.Monitor clients’ accounts by ensuring vehicles are streaming all the time and support is given to client whenever there is a need.Client proposed cancellation information within office, analyze the problem, get solution and advice Management a better way to retain them.Follow up with cancelled vehicle to do change of ownership to retain a business.Initiate meetings with client decision influencers to get feedback and challenges facing and well combating to avoid cancellation.To escalate some complex matter to international support member.Testing and evaluating new technology introduced.Maintains quality service by establishing and enforcing organization standards.Support users in the use of computer equipment by providing necessary training and advice.Produce report to clients and department manager.Any other business as may be assigned by your immediate supervisorRequirements-Bachelor's Degree /Diploma in ICT or any related Course-Excellent computer skills-Not less than Two (2) Years Experience as Customer Service Agent-Experience of not less than 1 year on the same role is an added advantage-Good Communication Skills