Customer Service Executive
Job Details
permanent
Arusha, Arusha, Tanzania
Sun King
20.12.2023
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Full Job Description
- Department
- EasyBuy Program Management
- Employment Type
- Permanent - Full Time
- Location
- Tanzania
- Workplace type
- Onsite
- Reporting To
- Customer Service Manager - Tanzania
Sun King is the world’s largest off-grid solar
energy company with cutting-edge product design, pioneering fintech
and a grassroots installation model that provides energy to the 1.8
billion consumers across Africa and Asia who lack access to reliable
electricity. Founded in 2007, Sun King sets the gold standard for
off-grid solar performance and design as part of its mission: powering
access to brighter lives.
Sun King’s 2,500+
staff and 23,000 field agents serve 100 million product users based in
65 countries around the world. With direct-to-consumer sales active in
11 countries, Sun King is growing rapidly. Every month, we equip
330,000 homes and businesses with power and light.
The needs of energy consumers in Africa and Asia are
diverse. From cost-effective and durable lamps to powerful home and
business energy systems as well as modern entertainment and energy
storage systems, Sun King's broad array of products unlock a higher
quality of life. Whether devising safe and environmentally friendly
electric-powered cookers or exploring the future of pay-as-you-go
mobility and vehicles in Africa to concocting ever-more-powerful solar
energy solutions, Sun King’s technology team nurtures and devises
scalable, inventive solutions to pressing global challenges.
Sun King’s innovative pay-as-you-go financing
model dismantles the upfront cost burden that blocks low-income
households from transitioning from polluting and harmful kerosene
fuels and gas generators to clean, affordable and green solar energy.
Sun King customers can purchase products using the company’s
technology-enabled, pay-as-you-go “Easy Buy” financing service, which
breaks payments down into regular, affordable instalments. These
payments can be made via mobile money for as little as $0.15 a day.
After one to two years of payments, customers own their solar
equipment outright.
Though united by a
commitment to serving underserved off-grid families, Sun King
comprises a broad, inclusive group of individuals working across 11
countries. Sun King’s world-class roster of product designers, data
scientists, logistics experts, customer service professionals,
operations gurus and marketing and communications strategists work
together to devise solutions to the complicated and multidimensional
challenges of energy access, climate action and social inclusion.
Across the diverse countries where we operate
and work, we build awareness of diversity and promote equity. Sun King
is committed to gender equality in the workplace. Women represent 47%
of Sun King’s workforce.
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Customer Service Executive
Sun King
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