Customer Support Engineer
Job Details
permanent
Tanzania
CVPeople Tanzania
20.12.2023
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Full Job Description
Job Description
- Provide technical support
to clients on problems related to the Internet and related services
both on telephone as well as on-site.
- Install and
maintain various Internet and related services on the client’s side
using either Optic Fiber cable or Microwave Wireless Equipment
operating at different frequencies, as well as the configuration of
TCP/IP protocols.
- Build and maintain various Networks
such as WAN, LAN, and VPN on the client’s side.
- Maintain Company’s Network infrastructure including its fiber
optical backbone, repeaters, as well as towers.
- Evaluate and resolve client problems promptly
- Monitor performance of network infrastructure equipment.
- Create and implement viable solutions and follow through to
ensure the problem is resolved to the satisfaction of all parties.
- Ensure that no trouble ticket or clients complain
remains pending and present a thorough daily, weekly and monthly
report to the Management.
- Carry out weekly and monthly
analyses of the problems reported by our clients and find ways to
reduce them.
- Provide clients with regular updates, and
feedback on service requests/queries
Requirements
Knowledge and Experience
- University degree in Computer Science/ Information
Technology/Telecommunications Engineering with at least 3 years of
working experience in the related field.
Skills and expertise
- Good knowledge and working experience of various
Networks such as LAN, VPN, Fiber optical, and microwave wireless
technologies as well as extensive knowledge of configuration and
troubleshooting of TCP/IP protocols.
- Practical
networking experience in setting up, testing, configuring, and
troubleshooting networks/ Knowledge of Wireless Technologies, RF
transmissions, and Fiber Optical Networks
- Working
knowledge of network devices (routers/switch testing and
configuration)
- Proficiency in both Windows and
Linux-based operating Systems
- Ability to work
independently, be a team player and be able to accomplish a given task
with minimum supervision.
- Possess excellent customer
care and clients handling skills.
Report Job
Customer Support Engineer
CVPeople Tanzania
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