IT Infrastructure Specialist

Full Job Description

• Drive the designing of the infrastructure support strategy and applicable policies to ensure they are aligned with the business and IT strategy.
  
• Optimize IT Infrastructure operational cost
  
• Forecast and manage demand for operational and infrastructure products and services.
  
• Design and execute short plus long-term strategic plans to assure infrastructure capacity attains current and future needs
  
• Provide storage availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis.
  
• Ensure overall service delivery, and monitor / track delivered solutions to ensure fit with business requirements.
  
• Regular monitoring and reporting of the infrastructure system’s performance to ensure optimalperformance levels/ agreed SLAs are met.
  
• Ensure SLA’s are followed and met, through the monitoring and reporting of targets, and the undertaking of corrective action where necessary
  
• Lead resolution of infrastructure problems set up an effective problem identification and resolution system to manage the problem resolution process/ Diagnose, troubleshoot, and resolve infrastructure system issues and/or respond to outages within SLA.
  
• Manage and establish priorities for maintenance, design, development, and analysis of entire infrastructure systems inclusive of LANs, WANs, internet, security and wireless implementations.
  
• Responsible for availability, recoverability, and security of Data Center facilities (Power Utility feeds, Generator systems, UPS, battery string, etc.), Cooling (HVAC, chiller, and CRAC units), Fire Detection & suppression
  
• Data Centres space planning, assess, approve, and manage cables, components, and space in data centres.
  
• Practice data centres facilities asset management, including maintenance of data centresfacilities component inventory, life cycle management, topology diagrams and related documentation.
  
• Provide data centres facilities statistics and reports to aid in management decisions.
  
• Install, configure, maintain, upgrade, and support systems, networks, and software.
  
• Test and perform upgrades and patches to installed operating systems and software.
  
• Monitor backups and plans for installed systems. 
  
• Provide and maintain detailed backup and recovery procedures by ensuring that daily and monthly backups on supported servers are performed.
  
• Reviewing data storage needs and recommending solutions that best meet business needs priorities for maintenance, design, development, and analysis of entire infrastructure systems inclusive of LANs, WANs, internet, security and wireless implementations. 
  
• Manage IT Disaster Recovery Strategy for organization, including business continuity plans in case of emergencies such as natural disasters or power outages.
  
• Ensure adequate security levels on network, infrastructure and servers are maintained. 
  
• Ensure to practice IT asset management inclusive of component inventory maintenance and associated documentation. 
  
• Create and maintain system documentation of processes, procedures, plans, andconfigurations. 
  
• Provide holistic support of Infrastructure servers, database, and storage availability to Business Users
  

• Graduate – Electronics & Telecommunications Engineering, Information & Communication Systems, Computer Engineering, Computer Science, or a related IT discipline 
  
• Postgraduate/Masters - Electronics & Telecommunications Engineering, Information & Communication Systems, Computer Engineering, Computer Science, Engineering Management, or a related IT discipline (Preferred)
  
• 3 years + experience in IT Infrastructure management, preferably in the banking and financial industry 
  
• Well-rounded understanding of technology, operations, and business processes 
  
• Frequent System Downtime 
  
• Handling support activities about staff with various skills levels and different cultures over long distances with no regular physical contact 
  
• Liaising with vendors and having to deal with language barriers, etc. 
  
• Network Connectivity, MPLS and Equipment challenges experienced by the various regional office