Quality Assurance & Loss Control Associate

POSITION OVERVIEW

This position is responsible for the quality control process upon receipt of product (both Farm and purchased), our on-hand inventories, Warehouse hygiene , supporting loss control and the products being selected for customer deliveries.

ROLES AND RESPONSIBILITIES

Quality Assurance & Control: Undertakes quality control process upon receipt of produce (both Farm and purchased). Align company to Hazard Analysis Critical Control Point (HACCP) Standards. Check the quality of incoming and outgoing produce from a company, as well as the produce sourcing procedures. Design, implement, and improve company quality standards.   Review processes in order to ensure that they align with current trends.  Handle the route course analysis, product traceability and recall plan.  Examine product for defects such as blemishes, imperfections, marks, cracks, etc. as it pertains to the company’s quality standards.  Developing quality control processes and responding to customers complaints related to quality in liaison with the customer relations and location head.  Designing produce specifications ensuring items are labeled and have expiry dates and manufacturing dates stickers.  Ensuring products are designed with adherence to legal and safety standards both company’s standards, national and international standards.  Training staff on products notes and monitoring Sourcing standards.  Develop a hygiene checklist and ensure a high standard of hygiene as per the company’s policy.  Enforcement of 5S (Sort, set in order, shine, standardize, sustain) to achieve company efficiency.  Coordinating with departmental heads in liaison with operations head to ensure SOPs are adhered to.  Conducting produce random sampling/lab analysis while rejecting products that fail quality standards.  Producing statistical reports on quality standards.  Supporting in  Storage and Waste Management.

Loss Control:  Support  the Quality Assurance & loss Control supervisor with the implementation of the Loss Control strategy in line with the overall business strategy.  Drive the adoption of various initiatives to prevent losses and reduce shrinkage.  Implement ways to detect safety issues and security violations and put programs in place to prevent repeat occurrences.  Maintain a database of bad check logs, reports on multiple offenders and alarm activation lists.  Support investigations, logging and resolution of alleged and actual theft, violations of policy and compliance concerns.  Support  the development of appropriate Loss prevention policies and procedures and ensure proper training of the quality Assurance staff to guarantee implementation and adoption. R ecommend improvements in loss prevention programs.

KEY PERFORMANCE INDICATORS

●        100% quality of produce received

●        100% wastage control.

●        Minimal complaints from customers regarding quality.

●        100 % hygiene standards

●        Progressive Quality Management system development.

●        Number of delivered trainings.

●        A Bachelor’s degree  in Food Science or any other related course with a background in Security/Criminology.

●        A minimum of 3 - 4 years’ experience in Quality Assurance role  in Fresh produce/food industry with 2 years in supervisory  position. Loss prevention or  security industry is an added advantage.

●        Experience in Fresh Produce quality control,,Distribution outlet  or retail set up that involves a lot of goods and vehicle movement.

●        Good mastery of technology and relevant reporting tools;

●   Proven experience analyzing losses and implementing safety programs;

●        Extensive knowledge of E-commerce operations and loss prevention strategies and procedures.

●  Strategic Orientation;

●  Analytical Thinking;

●  Problem Solving;

●  Stakeholder Management;

●  Investigative Skills.

About The Company

At Kyosk.App we take immense pride in our role as a Business to Business Technology Platform. We are dedicated to bridging the gap in digital distribution to middle and low-income communities, including smallholder farmers. Our platform is truly product and service agnostic, empowering companies to connect with these communities through local retail outlets.

Today, we are thrilled to share that we serve a thriving community of over 250,000 Retailers on our Platform. We leverage the small retail outlets as a channel to connect with these communities by providing a seamless and direct link between suppliers, traditional retailers as well as farmers and local eateries. Across Africa over 60% of retail trade flows through these small outlets commonly referred to as kiosks. We are on a mission to provide them with an extensive range of high-quality products, all delivered reliably to their doorsteps at fair market prices.

We also help manufacturers and farmers expand their network and product range by providing last mile deliveries to hard-to reach communities as well as data for better demand and business planning.

The platform does not only support product distribution but also helps service providers such as financial institutions to reach and provide their services (for example credit, savings and insurance) to the communities via our network of small retail outlet - Kiosks. Kyosk is present in over 40 territories across Kenya, Tanzania, Uganda and Nigeria.