Senior Manager - IT Infrastructure
Job Details
permanent
Dar es Salaam, Dar-Es-Salaam, Tanzania
CVPeople Tanzania
20.12.2023
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Full Job Description
Responsibilities
- Drive the designing
of the infrastructure support strategy and applicable policies to
ensure they are aligned with the business and IT strategy.
- Optimize IT Infrastructure operational cost
-
Forecast and manage demand for operational and infrastructure products
and services.
- Design and execute short plus long-term
strategic plans to assure infrastructure capacity attains current and
future needs.
- Provide storage availability reporting
to ensure that agreed levels of availability, reliability and
maintainability are measured and monitored on an ongoing basis.
- Ensure of business requirements.
- Regular
monitoring and reporting of the infrastructure system’s performance to
ensure optimalperformance levels/ agreed SLAs are met.
- Ensure SLA’s are followed and met, through the monitoring
and reporting of targets, and the undertaking of corrective action
where necessary.
- Lead resolution of infrastructure
problems set up an effective problem identification and resolution
system to manage the problem resolution process/ Diagnose,
troubleshoot, and resolve infrastructure system issues and/or respond
to outages within SLA.
- Manage and establish
priorities for maintenance, design, development, and analysis of
entire infrastructure systems inclusive of LANs, WANs, internet,
security and wireless implementations.
- Responsible
for availability, recoverability, and security of Data centers
facilities (Power Utility feeds, Generator systems, UPS, battery
string, etc.), Cooling (HVAC, chiller, and CRAC units), Fire Detection
& suppression
- Data Centres space planning, assess,
approve, and manage cables, components, and space in data centres.
- Practice data centres facilities asset management,
including maintenance of data centresfacilities component inventory,
life cycle management, topology diagrams and related documentation.
- Provide data centres facilities statistics and reports
to aid in management decisions.
- Install, configure,
maintain, upgrade, and support systems, networks, and software.
- Test and perform upgrades and patches to installed operating
systems and software.
- Monitor backups and plans for
installed systems.
- Provide and maintain detailed
backup and recovery procedures by ensuring that daily and monthly
backups on supported servers are performed.
- Reviewing
data storage needs and recommending solutions that best meet business
needs
- priorities for maintenance, design,
development, and analysis of entire infrastructure systems inclusive
of LANs, WANs, internet, security and wireless implementations.
- Manage IT Disaster Recovery Strategy for organization,
including business continuity plans in case of emergencies such as
natural disasters or power outages.
- Ensure adequate
security levels on network, infrastructure and servers are maintained.
- Ensure to practice IT asset management inclusive of
component inventory maintenance and associated documentation.
- Create and maintain system documentation of processes,
procedures, plans, andconfigurations.
- Provide
holistic support of Infrastructure servers, database, and storage
availability to Business Users
- Take actions to
achieve reductions in frequency and duration of incidents that impact
Infrastructure servers, database, and storage availability.
- Overall service delivery, and monitor / track delivered
solutions to ensure fit with Responsible for availability,
recoverability, and security of Data centers facilities (Power Utility
feeds, Generator systems, UPS, battery string, etc.), Cooling (HVAC,
chiller, and CRAC units), Fire Detection & suppression.
- Assess, approve, and manage data Centres space planning,
cabling, and components.
- Defining, reviewing and
ensure compliance of Data Centres policies, procedures, guidelines,and
practices.
- Lead Disaster Recovery initiative from an
infrastructure perspective including documenting recovery procedures
of all critical components.
- Formulate succession
management plans, and the associated training requirements, to sustain
future development and growth of staff, and to ensure effective IT
Infrastructure support in line with new technologies.
-
Carry out system administration, performance tuning and capacity
planning, to continually assess the installation to ensure it is
appropriate for current and planned developments making
recommendations for change.
Requirements
Knowledge and
Experience
- Bachelor's degree in a
relevant field, such as Computer Science, Information Technology, or
Management Information Systems.
- 5+ years of experience
in IT infrastructure management.
- Strong understanding
of IT infrastructure technologies, including networking, servers,
storage, and virtualization.
- Experience with IT
service management (ITSM) methodologies, such as ITIL.
- Excellent leadership and communication skills.
- Ability
to manage and motivate a team of IT professionals.
- Ability to think strategically and plan for the future of IT
infrastructure.
Report Job
Senior Manager - IT Infrastructure
CVPeople Tanzania
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