53 Management jobs in Tanzania

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Technical Account Manager Tanzania
Overview
Mastercard is recruiting a Manager, Technology Account Management (TAM) focusing on Tanzania who will play a crucial role in building and maintaining strong client relationships to drive business growth and customer satisfaction. The TAM will work closely with internal teams, banking partners, and third-party processors, providing technical and strategic support to ensure the successful deployment of Mastercard's products and services. This role requires a blend of technical expertise, business acumen, and leadership skills to identify opportunities, guide complex projects, and ensure seamless service.
Role
Client Relationship Management
- Develop and maintain strong relationships with banking partners, third-party processors, and key stakeholders.
- Serve as a trusted advisor, addressing inquiries, concerns, and escalations.
- Ensure customer needs are met with innovative and tailored solutions.
Technical & Business Expertise
- Leverage deep knowledge of Mastercard solutions to provide consultative support and insights.
- Translate complex technical concepts into business-relevant solutions.
- Stay updated on industry trends, emerging technologies, and regulatory changes.
Sales & Revenue Growth Support
- Partner with account teams to identify revenue-generating opportunities.
Assist in pre- and post-sales activities, contributing technical expertise to proposals.
- Develop strategies to expand product adoption and maximize business value for customers.
- Engage Account team as part of Account Planning, coordinate and integrate annual and ad hoc business planning with customer and internal partners to prioritize strategic, mutually shared objectives.
- Build solid relationships with internal cross-functional partners, ensuring customer and market needs are being communicated and being met
Project Oversight & Issue Resolution
- Monitor ongoing projects, ensuring alignment with customer expectations.
- Identify bottlenecks and proactively implement solutions with internal teams.
- Coordinate with cross-functional teams for timely delivery of products and services.
- Monitor post-implementation customer service quality, providing Voice of Customer feedback to improve quality
- Provide Voice of Customer input into proposed product development initiatives, in addition to potential rule changes
- Act as an escalation point during implementation of customer implementation projects to ensure customers' and MasterCard's needs are met.
Strategic Initiative Leadership
- Identify opportunities to optimize Mastercard and customer revenue by utilizing existing technological capabilities, services or through innovation and development of new capabilities & ecosystems
- Leverage relationships with customers and vendors to identify sales leads and share such opportunities with Account Managers and Business Development teams/Expert Sales
- Drive initiatives to streamline operations, optimize performance, and increase efficiency.
- Advocate on customer needs internally, influencing product and service enhancements.
- Build, grow, and manage operational and technical relationships with Customers.
- Develop and maintain strong working relationships with key vendors in areas such as payments processing, network infrastructure and digital technology
- Identify customer needs and communicate operational enhancements to relevant internal stakeholders
- Guides customers to ensure their compliance with all Mastercard technology enhancements and mandates
Cross-Functional Collaboration
- Promote and support training activities related to Mastercard products, mandates, and industry best practices.
- Act as Trainer to deliver our Mastercard Academy content to customers
- Conduct review forums to keep customers updated on new technologies and compliance requirements.
- Support the development and delivery of tailored training sessions.
All about You
- Ability to work effectively across all segments of Mastercard and customers' organization.
- Extensive knowledge and demonstrable application of customer service principles and financial industry/banking operations and business practices.
- Ability to grasp technology details and translate them into solutions and/or to address business opportunities.
- Extensive knowledge of credit and debit card operations (issuing, acquiring, and processing) with emphasis on authorization, clearing, settlement and fraud and risk management.
- Project management and implementation skills preferred
- Technology and operations related skills required
- Interpersonal and negotiation skills required.
- Strong analytical/problem solving and planning skills.
- Articulate and creative, adept at delivering presentations to executive level audiences.
- Must possess solid knowledge of business drivers, technology solutions and players, best practices employed across all stakeholders, Mastercard products & rules, and competitor solutions, and regulatory implications
- Competent to analyze business needs and develop a course of action that effectively integrates technical components and business components and organize a solution process that includes appropriate cross-organizational participation yielding quantifiable results for Mastercard and customers.
- We are looking for a customer-focused, technically proficient, and strategic thinker who thrives in a fast-paced, collaborative environment. The ideal candidate should possess:
Minimum Qualifications & Experience:
Education:
- Bachelor's degree in Engineering, Computer Science, Information Systems, or a related field.
Industry Experience:
- Senior-Mid-career with a of proven experience in the payments industry, financial technology, or banking.
- Strong understanding of market dynamics, regulatory requirements, and emerging trends.
- Experience in a customer-facing role, engaging with clients, understanding their needs, and delivering tailored solutions.
Technical & Problem-Solving Skills:
- Strong analytical and conceptual thinking abilities.
- Ability to translate technical concepts into business value.
- Problem-solving mindset to address complex customer challenges.
Customer-Centric Mindset:
- Commitment to delivering high-quality solutions.
- Strong focus on customer needs, satisfaction, and long-term success.
- Experience in managing customer expectations & resolving escalations.
Communication & Collaboration:
- Excellent interpersonal, verbal, and written communication skills.
- Ability to influence and build strong relationships across various levels of an organization.
- Experience working cross-functionally with internal teams, banking partners, and third-party providers.
Corporate Security Responsibility:
- All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices.
- Ensure the confidentiality and integrity of the information being accessed.
- Report any suspected information security violation or breach.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Associate Client Project Manager is an entry-level position within the Client Implementation Project Management team.
The Associate Client Project Manager leads and directs concurrent client projects classified as standard.
This role may also be involved in larger-scale projects supervised by a Senior Project and/or Program Manager.
The primary responsibility of the Associate Client Project Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including Post implementation support.
**Key Responsibilities:**
+ Interfaces with all project stakeholders to take projects from original concept through to final implementation
+ Ensures that the project delivers the as-sold solution, remains within baseline budget, and is delivered on time while achieving quality criteria and maintaining client satisfaction
+ Manages client satisfaction, commitment, and expectations to high service levels and manage escalations adequately
+ Manages the entire project lifecycle, ensuring that client requirements are met, timelines are adhered to, and deliverables are achieved
+ Ensures effective project planning, stakeholder management, team coordination, risk mitigation, and quality assurance
+ Works as an Independent Contributor (IC) and acts as the primary interface managing the services relationship between the client and the organization.
+ Responsible for operations performance, including - Service Improvement Plans; Establishes, monitors and reports Service Delivery Reports; Escalation management and Reporting; Meeting management with clients.
+ Receives and manages change requests relating to the SOW and agreement, i.e. additional engagements/ projects, adding configuration items and IT services support to the Services (service coverage), moving configuration items and IT services to new or different locations etc.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Seasoned proficiency in project management, including planning, execution, monitoring, and project delivery.
+ Seasoned ability to manage budgets, resources, and timelines for service delivery projects.
+ Ability to establish strong relationships with internal stakeholders and external clients.
+ Excellent client-centricity skills and ability to work at client sites.
+ Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
+ Good written and verbal communication skills.
+ Ability to work in high-pressure environments.
+ Ability to manage urgent asks simultaneously.
+ Collaborative, passionate, strong initiative, self-driven with a commitment to succeed
+ Decisive with good attention to detail.
+ Applies knowledge and basic problem-solving techniques to define and resolve problems.
+ Assertive in approach with proficiency in negotiating terms, managing conflicts, and addressing challenges that may arise during service delivery.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in business and / or project management or related field.
+ Relevant project management certifications preferably PMP or PRINCE2 is desirable
+ ITIL Certification, such as ITIL Foundation or higher-level certifications.
**Required experience:**
+ Minimum One year experience in Project Management and Service Delivery preferably in the IT industry.
+ Background in delivering IT services, Managing IT projects, and Understanding the IT service lifecycle
+ Experience in managing client relationships, understanding client needs, and ensuring client satisfaction.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**Job Description :**
**Job Title:** Commercial Director
**Market Context**
Serengeti Breweries Limited (SBL) is a fully integrated beverage business in Diageo Africa (supply and demand for beer and spirits) It is a subsidiary of East Africa Breweries Limited (EABL), the largest business unit in Diageo Africa and the second largest listed company on the NSE in Kenya.
SBL has three breweries located in Dar es Salaam, Mwanza and Moshi.
SBL flagship brand is Serengeti Premium Lager. Other brands in the portfolio include Guinness, Kibo Gold, Pilsner and Senator. Headquartered in Dar es Salaam, SBL is also the distributor of several global Diageo international renowned spirits brands such as Johnnie Walker, Smirnoff, Gordon's, Bailey's and Captain Morgan.
**Role Responsibilities:**
This role will partner with SBL business management and Group functions contributing to the development and achievement of Mission Goals and the delivery of performance.
In addition, the role holder will lead the Commercial team in their Business Growth agenda and will be accountable for ensuring that this growth is delivered in a sustainable way.
The role will also be responsible for :-
+ Leading the development and implementation of the commercial customer marketing and distribution (RTM) strategy in SBL aligned to the corporate objectives.
+ Ensuring an efficient and effective operation in order to deliver the defined strategy through a capable and motivated organisation.
+ Responsible for overall commercial performance within the market for both beer and spirits.
+ Supporting Board and MD in strategic direction setting through timely and complete performance analysis and communication
+ Responsible for the management of overhead and T&E budget.
+ Creating and leading the rhythm required to plan and manage commercial performance with deep discipline and rigour.
+ Accountable for building and sustaining partnerships with customers and distributors.
**Experience / skills required:**
**Qualifications:**
+ A University degree in commercial or equivalent qualification
+ MBA will be an added advantage
**Experience:**
+ A proven track record of building and leading high performing teams, , insightful into what drives performance.
+ A strong coach with a track record of building talent, taking personal accountability for the talent agenda.
+ At least 10 years strategic commercial management experience, with at least 5 years in senior management in an international FMCG company.
**Diversity statement:**
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
_If you require a reasonable adjustment, please ensure that you capture this information when you submit your application._
**Worker Type :**
Regular
**Primary Location:**
Dar es Salaam
**Additional Locations :**
**Job Posting Start Date :**

With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.
**DRINKiQ**
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (

The Finance Manager will be responsible for leading the organization’s financial strategy, operations, and governance. The role will establish robust financial policies and procedures, ensure compliance with statutory and regulatory requirements, and provide strategic financial insights to support business growth and efficiency across trading, services, and manufacturing operations.

Responsibilities

Lead the development and implementation of financial policies and procedures.

Establish and staff the finance department to meet business needs.

Drive strategic financial planning to align with company objectives.

Manage financial reporting, analysis, and presentation to management and the board.

Ensure compliance with tax, audit, and regulatory requirements.

Oversee financial optimization, cost control, and resource allocation.

Provide accurate and timely communication with the Board on financial matters.

Supervise and mentor finance staff, monitoring performance and capacity building.

Implement and monitor internal controls to safeguard company assets.

Manage cash flow, treasury, and risk management activities.

Leverage ERP systems (preferably Next ERP) for financial efficiency and reporting.

Key Deliverables

Finance department organizational structure.

Comprehensive Financial Policies & Procedures Manual.

Internal Control Framework.

Standardized management and board reporting templates.

Effective cost control and efficiency measures.

Optimized cash flow and treasury management processes.

Robust risk management strategies.

High-quality support to internal and external stakeholders.

RequirementsKnowledge and Experience

Bachelor’s degree in Finance, Accounting, or a related field.

Professional qualification (CPA/ACCA) preferred but not mandatory.

Mid-level managerial experience in Finance.

Proven experience in financial management within trading, importation, services, or manufacturing sectors.

Strong knowledge of compliance, governance, and audit requirements.

Proficiency in ERP systems, preferably Next ERP.

Strong leadership, analytical, and communication skills.