3 European Operations jobs in Tanzania
Operations Manager
Posted 5 days ago
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Operations Manager – Luxury Private Island | Zanzibar
Kendrick Recruitment is now seeking an experienced and motivated Operations Manager to join a world-class Luxury Private Island property in Zanzibar . This is a live-in position offering an exciting opportunity to be part of a high-end hospitality environment focused on delivering exceptional guest experiences.
Location: Zanzibar Property Type: Luxury Private Island Salary: Negotiable, DOE | Live-In Key ResponsibilitiesMaintain a professional appearance and high personal hygiene standards at all times.
Greet guests and staff with warmth, ensuring a friendly and courteous atmosphere.
Communicate effectively with all departments to ensure seamless daily operations.
Support Senior Management in overseeing the smooth running and effective management of the island.
Assist in staff training and development, promoting service excellence and professional growth.
Place daily operational orders timeously and within budget, delegating tasks as required.
Participate in the management and implementation of operational to-do lists.
Uphold brand standards and ensure these are visible in all aspects of daily operations.
Oversee styling and presentation standards, liaising with the hospitality training team to maintain consistency.
Maintain administrative systems within the lodge, including beverage control and reporting.
Ensure guest information and special requests are shared across departments for all arrivals and departures.
Manage guest check-ins and check-outs efficiently.
Conduct regular checks of guest rooms and common areas to ensure they are immaculate.
Host and interact with guests daily, collecting and communicating feedback when necessary.
Liaise with chefs regarding guest dietary needs and special occasions.
Oversee uniform management, ensuring all staff are properly attired.
Manage all Food and Beverage operations, ensuring alignment with company standards.
Coordinate daily guest itineraries and activities, ensuring consistent guest delight.
Attend management meetings and actively contribute to operational decisions.
Lead the Green Team and oversee sustainability and conservation initiatives.
Share property stories and updates regularly with the regional team.
Support social media and PR communications when required.
Organise and manage staff welfare and delight initiatives, including staff swaps and internal activities.
Maintain flexibility with working hours to accommodate operational needs.
Review guest information such as dietary and medical requirements to ensure personalisation.
Assist with lodge forecasting and other administrative functions.
Promote sustainability practices across departments, reducing waste and maintaining company property.
Go above and beyond to ensure guest and staff satisfaction.
Remain adaptable when handling last-minute or unexpected guest requests.
Engage proactively with guests to ensure a memorable and personalised stay.
Uphold brand standards in all aspects of the lodge’s daily operation.
Communicate effectively and regularly with all staff and departments to maintain excellence.
Knowledge & Qualifications RequiredHigher Diploma or Bachelor’s Degree in Hospitality Management.
Minimum of 3–4 years’ experience in a similar operations management role.
Strong computer literacy and administrative skills.
Fluent in English (oral and written).
Competencies RequiredStrong analytical and problem-solving ability.
Proactive work ethic with a focus on continuous improvement.
Excellent attention to detail and organisational skills.
High level of personal presentation and professionalism.
Strong communication and interpersonal abilities.
Ability to remain calm and effective under pressure.
Genuine passion for guest delight and service excellence.
Critical thinking and sound decision-making skills.
Sense of urgency and commitment to meeting deadlines.
Team-oriented, hardworking, and eager to learn and grow.
Willingness to share knowledge, mentor others, and contribute positively to the team culture.
This role is ideal for a dynamic, hands-on hospitality professional who thrives in remote luxury environments and is dedicated to maintaining the highest standards of guest service and operational efficiency.
Senior Finance Manager- Strategic Planning and Operations
Posted 614 days ago
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Job Purpose
The Finance Manager is to ensure the business’s financial health and determine the financial business metrics to lead the company towards profitability. Specifically, to undertake all aspects of financial management, including accounting, regulatory and financial reporting, budget and forecasts preparation, development, and implementation of internal control policies and procedures. Also, to provide ownership and execution on all administrative issues. Responsibilities Preparing all invoices (franchise network fees, supply of products to franchises (bottles), and other income/receivables) in the accounting software (QuickBooks) Leading the communication with Franchisees regarding all invoices, arrears, discounts, etc. Overseeing the Accounts Receivables management enforcing the AR policy to ensure that all accounts are current.Lead and facilitate the annual budgeting process, coordinating input from across all departments and providing input to the company’s business plan.Prepare and monitor performance against forecasts and budgets.Execute monthly cash flow planning (account receivable collections, accounts payables, and payments/disbursements)Oversee and maintain budgetary control to ensure effective revenue management, cost management (value for money) and providing financial advice and commercial insights to the Country Director and Executive team.Lead financial planning, board reporting and building of business pro-forma/financial projections. Support the franchisees in key aspects of financial management and training.Assist on initiative and thought leadership in developing the Jibu business model, including looking for opportunities to develop the service offering to the social entrepreneurship sector. Participate in long-term organizational strategy creation and planning, quarterly and annual. Undertake ad-hoc financial analysis to support Board and Exec strategic decision-making. Will be expected to provide meaningful insight and challenge to the Exec with strong contributions to strategic decisions. Assist with ensuring correct resources are in place for the organization to grow – programs, HR and fundraising strategies.Serve as a local point-of-contact for institutional contract reviews, including billing, contract execution, etc. Responsible for timely monthly/quarterly/annual closing of all accounts Ensure timely and accurate posting, balancing and reconciliations of the general ledger.Ensure monthly reconciliation of bank accounts, cash, sales and all inventories Ensure that all proper procedures have been followed approvals have been obtained for financial transactions Ensure all cash/credit sales transactions are timely recorded in the accounting systemManage all aspects of cost accounting (including landed cost accounting) and inventory control support for both Jibu Franchises and company owned stores Develop, implement and review business processes, procedures and accounting policies to maintain and strengthen internal controls over cash/bank, inventory, intercompany transactions, accounts receivables, accounts payables, payments and reportingManage relationships with the Company's banks and ensure needs are met on a timely basisLiaison for all investor relations regarding debt management with banks and BOT and other regulatorsAccountable for full tax and regulatory compliance of the business (Statutory returns, Corporate Tax, PAYE, NSSF, VAT, EXCISE TAX, WHT, etc.)Requirements Knowledge and Experience 5+ years of experience in the Finance department in a similar role in Tanzania/EA with a for-profit business which operates in multiple locations and in several currencies. Required professional qualification CPA, ACCA, CIMA or equivalent.Thorough knowledge of accounting principles and procedures including IFRS and IASs.Demonstrable experience with preparing financial statements, management accounting (costing, unit economics)Demonstrated experience with complex budgets and forecasts prepared in Excel and daily and monthly monitoring of actual vs. budget.High levels of proficiency in Excel, Word, PowerPoint and Google Suite Excellent accounting software experience in Quickbooks Strong focus on controls and processes and high attention to detailStrong communication skills for engaging with business partners and ensuring processes are being followed.Be The First To Know
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