12 Senior Specialist jobs in Tanzania
Reward Specialist
Posted 4 days ago
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Job Description
**Job Title:** Reward Specialist, EABL
**Reports To:** Head of Reward, EABL
**Location:** Nairobi, Kenya
**About us**
With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you'll test new ideas, learn and grow, and unlock a brighter, more exciting future.
Join us to create a career worth celebrating.
**About the Function:**
Our Human Resources (HR) team bring brilliant people together to help us continue building iconic brands. We harness the diverse talents of our people to help them excel. We champion an inclusive and collaborative culture, where all voices and perspectives are celebrated and valued.
HR is at the heart of markets around the world, finding and developing talent that will unearth new insights and inspire innovation. From creative problem solvers and entrepreneurs to scientists and engineers - whatever your experience and ideas, we'll help you to harness your talents, empowering you to be the best you can be.
**About the team:**
As part of the Africa team, and with business partnering accountability for supported markets, this role will work on reward programs and projects that cut across multiple business units and countries. This complexity, combined with a large group of stakeholders at all levels of seniority, means the ability to build great relationships, manage competing priorities, and to understand how to get things done in a matrix organization.
The role takes a lead in building an appreciation and understanding of the Diageo Reward proposition for HR, People Manager and employees. With unionized populations in the organization, the role holder will lead on both the reward strategy and priorities for this group, alongside the strategy for the non-unionized population.
**About the role:**
The purpose of the role is to ensure the effective implementation of the Company's reward & recognition programs. The role does this by partnering with stakeholders across the business, key amongst them being HR Directors, HR Business Partners, Talent Engagement and People Managers to deliver elements of our Total Reward agenda. Alongside leading on priorities for Diageo in supported markets, the role holder will also be involved in broader Africa and Global reward projects and activities with focus on East Africa.
**Dimensions:**
**Financial**
No financial accountability. However, the role tracks the local EABL reward set aside for any financial year.
**Market Complexity**
EABL operates in the East African context with different employment, taxation and retirement laws and regulations in each of the countries.
EABL has 4 distinct leadership teams that drive decisions at group and local business unit level: EABL, Kenya Breweries Ltd, Uganda Breweries Ltd and Serengeti Breweries Ltd Executive Teams.
In addition, Kenya is a hub for several Regions (Africa) and Global functions such as supply and procurement, with distinct leadership teams.
This role reports into and is part of the Global Market Rewards team and will work with other teams within the Global Reward function such as Executive Reward, Global Mobility, Global Shares and Global Pensions.
**Role Responsibilities:**
+ To develop an annual reward communication and engagement plan in order to build reward capability that drives employee engagement and performance.
+ Deliver expert support, guidance and recommendations across Total Reward areas-Including but not limited to benchmarking, salary management, job evaluation, merit budget planning, sales compensation, total reward communication, employee benefit management and annual reward cycle.
+ Provide analytical insight with commercial focus to drive ongoing and new compensation and benefits programs. Participates in the design and development of new programs, policies, and principles in line with the global reward priorities.
+ Provide benchmarking and analytical insights critical to support the markets with the Union CBA Negotiations.
+ To act as the key point of contact of our insured benefits 3rd party providers, ensuring effective delivery of services as per Service Level Agreements and in line with the global reward standards.
+ Provide support on the company Employee Share Ownership schemes and Retirement Benefit Schemes.
+ To be the custodian for all local reward policies, contracts & documentation.
+ To be the first point of contact for HR Business Partners, Talent Engagement and employees for business-as-usual queries, including policy interpretation.
+ To provide inputs to the finance teams for people cost planning in line with the business planning cycle. In addition to this is to develop and implement the annual EABL local reward budget.
**Qualifications required:**
+ A university under-graduate degree in business or social sciences.
+ A post graduate HR diploma or relevant HR professional qualification is an added advantage.
+ A professional accounting or finance qualification is an added advantage.
**Skills required:**
+ Excellent analytical skills are essential, along with the ability to work with complex data, draw insights and recommendations from it.
+ Ability to bring these insights and recommendations to life for a broad range of stakeholders in an engaging and easy to understand manner.
+ Strong written and verbal communication skills to deliver impactful communications materials and achieve clarity and understanding of Reward with varied audiences.
+ Can work well under pressure and autonomously.
+ Inter-personal relationships skills; Ability to build strong and effective relationships with a broad range of stakeholders.
+ Planning, prioritization & organisation skills.
**Experience required:**
At least 5 years proven experience in:
+ A related field such as payroll management, benefits management or HR shared service operations and management.
+ Aspects of total rewards management such as benchmarking, job analysis & evaluation, variable pay design, special incentives & recognition, reward communication, benefits design, strategy & administration, salary structure development and salary reviews.
+ Proven commercial experience and Business Acumen
+ Project and Change management.
**Flexible Working Statement:**
Flexibility is key to our success. Talk to us about what flexibility means to you so that you're supported to manage your wellbeing and balance your priorities from day one.
**Diversity statement:**
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
_If you require a reasonable adjustment, please ensure that you capture this information when you submit your application._
**Worker Type :**
Regular
**Primary Location:**
Nairobi HQ
**Additional Locations :**
Dar es Salaam, Portbell Brewery
**Job Posting Start Date :**
2025-08-21
With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.
**DRINKiQ**
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (
Country IT Specialist
Posted 15 days ago
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Job Summary
The Country IT Specialist under the overall guidance of the Head of Finance and IT and the Regional ICT Director is strategically and operationally accountable for the Country’s ICT to ensure the innovative and effective use of ICT.
Dimensions of the Role
Responsible for leading the strategic direction and delivery of quality ICT Infrastructure and environment services, Information Security and ICT4D services to deliver against the corporate and service plans in Country Office and PUs to meet the needs and aspirations of over 150 ICT users.Responsible for leading digital transformation to improve efficiency and effectivenessProvide strategic input to the budget planning processes, advising on the allocation and control of financial resources and maintaining overall responsibility for the budgets of the department of about EURO 150K annually.Accountable for the delivery and managing a mix of technologies, business continuity, IT security, risk management and effective support of the County’s ICT infrastructure and systems comprising of a) desktops, laptops, tablets, Servers, printers, routers/ switches and hubs; b) Corporate Applications ERP, Human Resource Information System, and c) a variety of SW licences d) network management and troubleshooting/escalating Internet connectivity issues to ISP across all officesResponsible for Data protection (DPO and Data Privacy Point Person)Responsibilities· Global ICT strategy Implementation
· Developed Country implementation plan of the global ICT strategy: Develops a framework for Country of the global ICT strategy.
· Global IT management standards
· Country ICT strategies: Leads the development and implementation of country IT Strategies
· ICT operational plans: Ensures that relevant operational plans exist to deliver country IT Strategies
· IT Business Continuity plan Framework: Develops an IT Business Continuity plan Framework for the organization’s Program Units
· ICT4D implementation plan for organization’s Programs: Develops an ICT4D implementation plan/framework to guide ICT4D projects in the organization.
· ICT Infrastructure plan: Develops an effective Country IT Infrastructure and manages IT service provision and service levels in the country.
· Prepare ICT capacity plan: Builds country ICT capacity, aligned to the organization’s strategic directions, global strategic IT plan, corporate policies and local priorities as an integral part of the Country Strategic Plan.
· Plans for the country as a member of country management: Work closely with country management on the country’s business priorities to make IT an effective strategic enabler for the implementation of CSP.
RequirementsKnowledge and Experience Degree in Computer Studies or equivalent with 5 years’ experience.Relevant professional qualification and management courses.Computer hardware and software systems and ProgramsComputer networks, network administration and network installationComputer troubleshootingComputer viruses and securityE-mail and internet programsProject managementSkills specific to the ITC4D role: · IT technical skills in infrastructure and/or applications· ICT4D skills and initiatives· Understanding of organization’s business processes and strategic objectives· Proven knowledge of Microsoft Windows, SQL Server, Exchange server and communication Technologies.· Database Administration skills· Ability to understand and communicate context and opportunities for IT in development and IT innovation for programs.· Project Management SkillsOnline Chatting Specialist for Content Creators
Posted 20 days ago
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Job Description
We are seeking an elite Online Chatting Specialist to represent high-profile content creators by engaging with their audiences through real-time online chat. The ideal candidate is emotionally intelligent, excels at building rapport, and is skilled at upselling digital products and services. This is a remote position offering a competitive fixed rate plus commission.
Key ResponsibilitiesEngage with fans and followers on behalf of content creators via online chat platforms, ensuring a positive, personalized experience.
Identify opportunities to upsell premium content, subscriptions, and exclusive offers in a natural, customer-focused manner.
Respond promptly to inquiries, resolve issues, and provide accurate information about products and services.
Maintain detailed records of conversations and transactions in CRM systems.
Collaborate with team members to optimize chat strategies and share best practices.
Uphold the highest standards of professionalism and confidentiality at all times.
Proven experience in customer support, sales, or chat moderation, preferably within the BPO sector.
Exceptional written communication skills and the ability to multitask across multiple chat sessions.
High emotional intelligence and a genuine passion for customer engagement and satisfaction.
Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue.
Track record of meeting or exceeding sales targets in a fast-paced environment.
Familiarity with CRM tools and online chat software.
Ability to work independently and as part of a remote team.
Fixed base rate plus commission on upsells and conversions.
Opportunities for advancement and performance-based bonuses.
Work remotely with flexible scheduling options.
Represent high-profile content creators and help grow their online communities.
Be part of a dynamic, supportive team that values innovation and results.
Access to ongoing training and professional development.
If you are a motivated customer support or sales professional with a passion for online engagement and upselling, we want to hear from you. Please submit your resume and a brief cover letter highlighting your relevant experience.
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